Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Important Notice
Please Read
We truly value every customer and always aim to provide the best possible experience.
As a growing small business, occasional delays or mistakes can happen. If you experience any issues with your order, shipping, or product, please contact us first before opening a dispute or chargeback.
Our support team is always ready to help and will do everything possible to resolve your issue quickly and fairly.
We respond to all emails, messages, and social media inquiries. During busy periods, replies may take up to 24–48 hours, but we will always get back to you.
Your patience and understanding genuinely mean a lot to us and help support a small independent business.
Thank you for supporting Lumora Space.
💎 About Our Products
Is the brightness adjustable?
Yes! Every lamp includes an easy-to-use remote controller that allows you to adjust brightness levels to match your mood and space.
What type of power connection does the lamp use?
Our lamps use a USB-powered connection, making them compatible with wall adapters, laptops, power banks, and other USB power sources.
How many colors and modes are included?
The lamp features 16 different colors along with multiple lighting effects and presets, all controllable with the included remote.
How much space does the lamp illuminate?
Our lamps are designed to create immersive ambient lighting that can comfortably fill an entire room without appearing overly harsh or washed out.
What materials are used?
We use high-quality materials for both durability and aesthetics, including:
- Premium acrylic outer shell
- Wooden base
- Rotating LED projection system
📦 Shipping & Delivery
How can I track my order?
Once your order has been processed and shipped, you’ll receive a confirmation email with tracking information.
If you haven’t received tracking within 2 business days, feel free to contact us.
Where are you located?
Lumora Space operates online and ships worldwide through our fulfillment partners.
How long does shipping take?
Orders are typically processed within 1–2 business days.
Estimated delivery times:
- United States: 7–12 business days
- United Kingdom: 7–10 business days
- International: 10–20 business days
Shipping times may vary depending on your location and carrier conditions.
How much does shipping cost?
Shipping is Free in the Unitted Kingdom and United States.
For other countires shipping costs are calculated at checkout depending on your location and selected shipping method.
We occasionally offer free shipping promotions on selected orders.
Do you offer international shipping?
Yes! We proudly ship worldwide.
Shipping rates and delivery times may vary based on destination country.
My tracking says “Delivered” but I didn’t receive my package.
Please first check:
- Around your porch or mailbox
- With neighbors or household members
- Apartment reception or leasing office
Sometimes carriers mark packages as delivered slightly before arrival. Please allow up to 2 business days after delivery confirmation.
If your package still hasn’t arrived, contact us and we’ll gladly assist.
🛍️ Returns & Exchanges
I received a damaged or incorrect item.
We’re sorry about that. Please contact our support team with photos of the issue, and we’ll work quickly to make it right.
Can I cancel or change my order?
If your order has not yet been processed, we may still be able to modify or cancel it.
Please contact us immediately with your order number.
What is your return policy?
We offer returns within 30 days of delivery for eligible items.
Returned products must:
- Be unused and in original condition
- Include original packaging
- Not be marked as final sale
How do I start a return?
Simply contact our support team at support@lumoraspace.store with:
- Your order number
- Reason for return
- Photos of the item and packaging
We’ll guide you through the process.
When will I receive my refund?
Once your return is received and inspected, refunds are typically processed within 5 business days back to your original payment method.
🔒 Payments & Security
Is my payment information secure?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
What payment methods do you accept?
We accept major payment methods including:
- Visa
- Mastercard
- American Express
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
How do I apply a discount code?
You can enter your discount code during checkout before payment.
Please note:
- Only one discount code can be used per order
- Some promotions may apply only to selected products or bundles