Privacy Policy

Last Updated: May 2026

At Lumora Space (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect certain personal information from you, including:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details
  • Order history
  • Device and browser information
  • IP address and website activity

We may also collect information when you:

  • Contact customer support
  • Subscribe to emails or newsletters
  • Participate in promotions or surveys
  • Leave reviews or feedback

How We Use Your Information

We use your information to provide and improve our services, including to:

  • Process and fulfill orders
  • Send shipping and order updates
  • Provide customer support
  • Improve website functionality and shopping experience
  • Prevent fraud and unauthorized transactions
  • Personalize marketing and advertising
  • Comply with legal obligations

We may also use your information to send promotional emails, special offers, or product updates. You may unsubscribe at any time.

Payment Information

All payments are processed securely through trusted third-party payment providers.

We do not directly store your full payment card information on our servers.

Payment providers may collect payment-related information necessary to process transactions securely.

Cookies & Tracking Technologies

Like most modern websites, we use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve site performance
  • Personalize advertising and recommendations

You may disable cookies through your browser settings, although some parts of the website may not function properly afterward.

Third-Party Services

We may work with trusted third-party providers to operate our business and services, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Analytics providers
  • Advertising partners
  • Customer support platforms

These providers may access limited information only when necessary to perform services on our behalf.

We are not responsible for the privacy practices of third-party websites or external services linked on our website.

Marketing & Advertising

We may use your information to provide relevant advertisements and marketing campaigns across our website and third-party platforms.

This may include personalized ads based on your browsing behavior, purchases, or interests.

You can opt out of promotional communications at any time by clicking the unsubscribe link in our emails.

Data Security

We take reasonable precautions and security measures to help protect your personal information from unauthorized access, misuse, disclosure, or alteration.

However, no online system or transmission method can be guaranteed to be completely secure. By using our services, you acknowledge and accept this risk.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Fulfill legal obligations
  • Resolve disputes
  • Enforce agreements and policies

When no longer required, your information may be securely deleted or anonymized.

Your Rights

Depending on your location, you may have certain privacy rights, including the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to certain processing activities
  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the information below.

Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors.

If we become aware that a child has submitted personal information, we will take reasonable steps to remove it.

International Users

By using our website, you understand that your information may be transferred, stored, and processed in countries outside your own jurisdiction, including locations where privacy laws may differ.

Changes To This Privacy Policy

We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page along with the revised “Last Updated” date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Email: support@lumoraspace.store

We are always happy to assist you.